Fresno

Fresno Group FAQs

Broadway Group Orders FAQ’s

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by contacting our Group Sales Department: 888.214.6856.

For group orders in Fresno: groups@broadwayinfresno.com
 

How many people constitute a group?

Group minimums vary by performance, but generally groups are of 10 or more. See show pages for specific group minimums.
 

Are there discounts available for groups?

Groups save 10-20% on select performances, price levels and engagements. As an added benefit, groups receive reduced service fees.

When I look up tickets online, why do I have to pay $12-$20 in fees?

  You don’t! One of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group!

How will I receive my group tickets?

All group orders include a standard shipping fee (see individual show group pricing sheets for details). Once your payment is processed, your group tickets will be mailed to the address on your account within 7-10 business days.

Group tickets are NOT available through email or through arrangements at the box office, so you will be responsible for dispersing your tickets to your group members. We recommend creating a “back-up” list of which tickets you hand out to which group members for your records. Please treat your tickets like cash and ask your group members to find a safe space to store their tickets until the show day.

Are there Student or Senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact your Group Sales Coordinator to discuss the options available to your group. Student and Senior rates only apply to school groups (elementary-high school, homeschool, etc.) or senior center groups, etc. and also include chaperones. These group rates do NOT apply to people who want to purchase individual tickets and who identify as a student or senior.

Are there comps available for the show?

Some shows offer complimentary tickets to large groups of 40 or more. This information is made available in the group pricing sheets. Please contact your Group Sales Coordinator for more details.

When can I book my seats?

Groups can book their seats well in advance of the general public. Group sales generally start in late spring-summer of each season, but you can call and have your name placed on our priority list starting the day of our season announcement!

Are the shows appropriate for children?

Each of our productions is unique and the age recommendations vary by production. Please see the individual show pages for recommendations or contact your Group Sales Coordinator to discuss the show content. Please also check for the run time of the show when considering bringing children to a performance. Please note that every person entering the theatre must have their own purchased ticket/seat regardless of age.

Are the shows appropriate for children?

Each of our productions is unique and the age recommendations vary by production. Please see the individual show pages for recommendations or contact your Group Sales Coordinator to discuss the show content. Please also check for the run time of the show when considering bringing children to a performance. Please note that every person entering the theatre must have their own purchased ticket/seat regardless of age.


Can we get tickets to other cities through you?

While Broadway Across America has many cities in its network, our offices can only reserve orders for Seattle and Fresno. However, we can put you in touch with Group Sales Managers in other cities so you may book your group tickets. For a list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

 

Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your Group Sales Coordinator can give you more details on the payment options upon reservation.


Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your Group Sales Coordinator can give you more details on the payment options upon reservation.  Your order must be processed in a one-time payment through the group leader. We are unable to accept multiple payments from your individual group members.

Where should we sit?

Main floor or orchestra seats are sought after, and if you want to be close to the action, those are the way to go. There is no elevator in the Paramount Theatre, so if stairs pose a problem for any of your guests, we recommend the main floor.

Mezzanine or balcony seating is on an incline or a “rake”, which means that you have more visibility over the guest in front of you. There are two balconies in The Saroyan Theatre- the lower balcony and the upper balcony. If your group would like more affordable seats or would like to take in the whole theatre, we recommend the balconies.

Please see your theatre’s seating chart for reference.
 

How many seats should I reserve? Can I make changes to my order?

We recommend adding a few additional seats to your order. Extra seats can always be released before payment is due, and you may have more people interested in joining your group leading up to the performance. We can also add seats to your order after you’ve made your initial purchase, depending on availability.

How and when should I collect money from my group?

We recommend gathering your group’s payments a week prior to our payment due date so you have time to process and consolidate the funds. There are many different applications and options that your friends and family can use to pay you; Venmo and Squarecash do not have any service fees and transfer money almost instantaneously. PayPal is also an option, but it can take a few business days to transfer money to a bank account.

How long is the show?

Run times vary per performance. Generally, shows run about 2hr and 30min including a 15-minute intermission. Please see the individual show page for exact run times.

What time does the theatre open prior to the show?

The Saroyan lobby opens one hour prior to curtain. You are more than welcome to purchase show merchandise, utilize the restrooms, or relax with a beverage and snack all within the lobby. The house opens 30 minutes prior to curtain, which is when you are welcome to take your seat inside the theatre.

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